Refunds or Cancellations at Moore River Holidays

WHAT IF I WANT TO CANCEL? Rest assured, we have placed the hardest question first. We do not charge a cancellation fee. You may cancel your booking anytime up to 7 days prior to your stay. We are confident in our group accommodation offering and will not charge you if you cannot make it. We will help you make changes to booking details as best we can. The logistics of coordinating group bookings from your end is hard enough. We hope this takes the pressure off you https://mooreriverholidays.com.au/bookings/terms/

In the 8 years we have been operating Moore River Holidays we have had 4 refunds to process. 1) Guests from Geraldton, could not make it- No reason given. 2) Guests from Northern Suburbs of Perth- Funeral. 3) Guests from Hills of Perth-Friends of the group didn’t want to bring a baby along. 4) South African Guests complications of group logistics. Refunds at Moore River Holidays are easy to process and easy for you to cancel. These refunds or cancellations equates to one refund every two years. You do not need a reason, you just need to know, that it is ok to cancel your booking and you will be given a refund.  Our Moore River Holiday homes is a specialised group accommodation home and we’d love to have your group up here at another time. I never knew how important a refund or a cancellation  was to a customer until we placed our easy refund terms and conditions available online for everyone to see. Our bookings at Moore River Holidays have our guests securing their accommodation with confidence and without a second thought. Easy cancellations are here to stay.

Rona Chiera @ Moore River Holidays